My troubles with the bank on campus has continued. I still get paid on time. Allegedly my money is also still there when I attempt access my account. The problem is I am not able to withdraw any of it to use. I don’t know what they did when I went to sign up for a University ID, but it’s messed up my access to my cash. I went to use an automated teller machine to withdraw cash to go shopping. I could complete all the transaction successfully, but when the ATM went to connect to their side to access my account, it threw up an error and just wouldn’t work at all. The card still works as a debit card, so if a place accepts those I can pay for items, but I can’t pull out cash and go shopping at a place like Costco because of their very strict card acceptance policies.
All I know is that the bank on campus lost my information, took an extremely long time to set up my actual account, completely messed up my details, and now has prevented me from accessing my own cash when I need it. If I had been in an emergency situation, this could have serious consequences. I wanted to get this situation settled right away. My wife took my card and called the service line. She is going to need to sort out these problems for me, as I wasn’t able to explain the situation.
The first person she talked to on the phone didn’t want to help my wife because she said only I was authorized to talk about my account. Her actual excuse she said to my wife was this, “I can’t talk to you, because he needs to be on the phone when I go over the details of his account. I can’t speak English, so I can’t help you. No English speakers are working at the moment, so you’ll just have to call back at another time because no one can help you.”
Seriously. What the kind of consumer support is that?
My wife called back and got some other operator in the phone bank. This guy repeated that I needed to authorize any changes made on the account. My wife explained that I wasn’t going to be able to explain the problem to him in Korean. She handed the phone over to me. The guy was talking about something I couldn’t follow. I got to do my, “Uuuuuuhhhhh, what are you talking about?” in slow, exceedingly stupid sounding English. It wasn’t hard. I’ve heard lots of it before. I tried to sound like I had been hit on the head and resented having to try to remember my own name.
I then turned over the phone to my wife who then got all the information she could from this person. According to them there was no problem. It couldn’t be on their end, and it must be the card. The brand new card doesn’t even access my account, and my old card is messed up when it was working perfectly before they opened up this account for my security pass. I know I can still access it through debit, so the card works. They did something on their end to deny me the right to remove my own money.
I hate this bank. So much.
We’ll get to waste some time on campus with the same incompetent people that lost my personal information tomorrow in their bank attempting to figure out why I don’t have proper access to my money. Luckily my junior camp has been completed, so I’ll have three hours extra to waste with them. Ugh.
